Frequently Asked Questions
Everything you need to know about shopping with The Vibez Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate various styles, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Can I change or cancel my order after it's placed?
We process orders quickly to get your new look to you ASAP. You can modify or cancel your order within 1 hour of placement by contacting our support team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At The Vibez Shop, we are committed to ethical fashion. We prioritize working with manufacturers who use organic cotton and recycled materials whenever possible.